Privacy policy

1. General information

The following information provides an overview of what happens to your personal data when you visit our website. Personal data is all data that can be used to identify you personally.

Data collection on our website

Who is responsible for data collection on this website? Data processing on this website is carried out by the website operator. You can find their contact details in the imprint of this website.

How do we collect your data?

Your data is collected on the one hand when you provide it to us. Other data is automatically collected by our IT systems when you visit the website. This is primarily technical data (e.g. Internet browser, operating system, time of page access). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data can be used to analyze your user behavior.

What rights do you have with regard to your data?

You have the right to obtain information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time at the address provided in the imprint if you have any questions about this or other questions about data protection. You also have the right to lodge a complaint with the responsible supervisory authority.

Analysis tools and third-party tools

When you visit our website, your surfing behavior can be statistically evaluated. This is done primarily with cookies and so-called analysis programs. The analysis of your surfing behavior is usually anonymous; surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You can object to this analysis. We will inform you about the options for objection in this data protection declaration.

2. Mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This data protection declaration explains which data we collect and what we use it for. It also explains how and for what purpose this happens.

We would like to point out that data transmission on the Internet (e.g. when communicating by email) can have security gaps. Complete protection of data against access by third parties is not possible.

Note on the responsible body

The responsible body for data processing on this website is:

Jokey Sohland GmbH

Industriestraße 4
D-02689 Sohland/Spree

Telefon +49 35 93636-0
Telefax +49 35 93636-2222
E-Mail: info@jokey-online.com

The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Address of the data protection officer

You can reach the data protection officer of the responsible body at:

Jokey Holding GmbH & Co. KG

August-Mittelsten-Scheid-Str. 23
51688 Wipperfürth

Tel: +49(0)2261/ 544 – 1349
E-Mail: datenschutz@jokey.com

Website: www.jokey.com

The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke your consent at any time. All you need to do is send us an informal email. The legality of the data processing carried out up to the time of revocation remains unaffected by the revocation.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request that the data be transferred directly to another responsible party, this will only be done if it is technically feasible.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content that you send to us as the website operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you send to us cannot be read by third parties.

Information, blocking, deletion

Within the framework of the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipient and the purpose of data processing and, if applicable, a right to correction, blocking or deletion of this data. You can contact us at any time at the address provided in the imprint if you have any questions about this or other questions on the subject of personal data.

Objection to advertising emails

The use of contact data published as part of the imprint obligation to send unsolicited advertising and information materials is hereby prohibited. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, for example through spam emails.

3. Data collection on our website

Cookies

Some of the websites use so-called cookies. Cookies do not cause any damage to your computer and do not contain any viruses. Cookies are used to make our service more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted. Cookies that are required to carry out the electronic communication process or to provide certain functions you require (e.g. shopping cart function) are stored on the basis of Art. 6 Paragraph 1 Letter f of GDPR. The website operator has a legitimate interest in storing cookies to ensure technically error-free and optimized provision of its services. If other cookies (e.g. cookies to analyze your surfing behavior) are stored, these are treated separately in this data protection declaration.

Server-Log-Datas

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

- Browser type and browser version

- Operating system used

- Referrer URL

- Host name of the accessing computer

- Time of the server request

- IP address

This data is not merged with other data sources. The basis for data processing is Art. 6 Para. 1 lit. b GDPR, which permits the processing of data to fulfill a contract or pre-contractual measures.

Contact formular

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass this data on without your consent. The data entered in the contact form is therefore processed exclusively on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke this consent at any time. An informal message to us by email is sufficient. The legality of the data processing operations carried out up to the time of revocation remains unaffected by the revocation. The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to storage or the purpose for storing the data no longer applies (e.g. after your inquiry has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected.

processing of data (customer and contract data)

We only collect, process and use personal data to the extent that it is necessary for the establishment, content design or modification of the legal relationship (master data). This is done on the basis of Art. 6 Paragraph 1 Letter b of GDPR, which permits the processing of data to fulfill a contract or pre-contractual measures. We only collect, process and use personal data about the use of our websites (usage data) to the extent that this is necessary to enable the user to use the service or to bill them. The customer data collected is deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

Data transfer when concluding a contract for online shops, retailers and shipping of goods

We only transmit personal data to third parties if this is necessary for the purpose of contract execution, for example to the company entrusted with the delivery of the goods or the credit institution responsible for processing the payment. The data will not be transmitted further or only if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes. The basis for data processing is Art. 6 Para. 1 lit. b GDPR, which permits the processing of data to fulfill a contract or pre-contractual measures.

Data transfer when concluding a contract for services and digital content

We only transmit personal data to third parties if this is necessary for the purpose of processing the contract, for example to the credit institution responsible for processing the payment. The data will not be transmitted further or will only be transmitted if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes. The basis for data processing is Art. 6 Para. 1 lit. b GDPR, which permits the processing of data to fulfill a contract or for pre-contractual measures.

Google Analytics

We use Google Analytics on our website. This is a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google”. Through certification under the EU-US Privacy Shield (“EU-US Privacy Shield”) https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active, Google guarantees that EU data protection regulations are also adhered to when processing data in the USA. The Google Analytics service is used to analyze the usage behavior of our website. The legal basis is Art. 6 Paragraph 1 Letter f) GDPR. Our legitimate interest lies in the analysis, optimization and economic operation of our website. Usage and user-related information, such as IP address, location, time or frequency of visits to our website, is transferred to a Google server in the USA and stored there. However, we use Google Analytics with the so-called anonymization function. This function allows Google to shorten the IP address within the EU or EEA.

The data collected in this way is then used by Google to provide us with an evaluation of visits to our website and the usage activities there. This data can also be used to provide other services related to the use of our website and the use of the Internet.

Google states that it will not link your IP address to other data. In addition, Google provides further information on data protection at https://www.google.com/intl/de/policies/privacy/partners, including options for preventing data use. In addition, Google offers a so-called deactivation add-on with further information at https://tools.google.com/dlpage/gaoptout?hl=de. This add-on can be installed with common Internet browsers and offers you further control over the data that Google collects when you visit our website. The add-on tells the Google Analytics JavaScript (ga.js) that information about visits to our website should not be sent to Google Analytics. However, this does not prevent information from being sent to us or to other web analysis services. You can of course also find out whether and which other web analysis services we use in this privacy policy.

Chatbot

4. Informationen zu unserem Chatbot (Botpress)

Allgemeine Informationen

Auf unserer Website bieten wir einen interaktiven Chatbot an, der von Botpress Inc. bereitgestellt wird. Der Chatbot dient der vereinfachten Kundenberatung, sowie der Beantwortung häufig gestellter Fragen.

Datenverarbeitung und Rechtsgrundlagen

Bei der Nutzung des Chatbots werden Ihre Eingaben verarbeitet, um Ihre Anfragen zu beantworten. Die Verarbeitung dieser Daten ist für die Bereitstellung des Chatbot-Services erforderlich und erfolgt auf Grundlage unseres berechtigten Interesses nach Art. 6 Abs. 1 lit. f DSGVO an einer effizienten Kundenkommunikation.

Darüber hinaus bieten wir Ihnen folgende optionale Funktionen an, die Ihre Einwilligung gemäß Art. 6 Abs. 1 lit. a DSGVO erfordern:

Speicherung und Analyse der Chatverläufe: Mit Ihrer Zustimmung speichern wir Ihre Konversationen zum Zweck der Analyse häufiger Kundenanfragen zur Optimierung unseres Angebots. Diese zweckgebundene Verarbeitung hilft uns, unser Angebot zu verbessern und Ihnen in Zukunft bessere Unterstützung bieten zu können.
Erfassung von Kontaktdaten: Sollten Sie dem Chatbot Ihre Kontaktdaten (z.B. Name, E-Mail-Adresse, Telefonnummer) mitteilen, werden diese nur zum Zweck der persönlichen Kontaktaufnahme durch unseren Kundenservice zur Beantwortung komplexer Anfragen gespeichert und verarbeitet.

Welche Daten werden verarbeitet?

Im Rahmen der Chatbot-Nutzung werden folgende Daten verarbeitet:

Die von Ihnen eingegebenen Inhalte und Konversationsverläufe (inklusive Uhrzeit und IP),
Analytische Daten zu Gerät und Nutzung wie Betriebssystem, Sprache, IP-Adresse, Standortinformationen (Land, Bundesland, Stadt, Postleitzahl) und Navigationsdaten (aufgerufene Seiten, Anzahl der Verbindungen, Dauer einer Sitzung, Verbindungsdaten),
Kontaktdaten, sofern Sie diese freiwillig angeben und der Verarbeitung zustimmen.

Botpress Inc. als Dienstleister erhält Zugriff auf diese Daten, um den technischen Betrieb des Chatbots zu gewährleisten. Mit Botpress wurde ein Auftragsverarbeitungsvertrag gemäß Art. 28 DSGVO geschlossen.

Routinemäßige Löschung und Sperrung von personenbezogenen Daten

Der für die Verarbeitung Verantwortliche verarbeitet und speichert personenbezogene Daten der betroffenen Person nur für den Zeitraum, der zur Erreichung des Speicherungszwecks erforderlich ist oder sofern dies durch den Europäischen Richtlinien- und Verordnungsgeber oder einen anderen Gesetzgeber in Gesetzen oder Vorschriften, welchen der für die Verarbeitung Verantwortliche unterliegt, vorgesehen wurde.

Entfällt der Speicherungszweck oder läuft eine vom Europäischen Richtlinien- und Verordnungsgeber oder einem anderen zuständigen Gesetzgeber vorgeschriebene Speicherfrist ab, werden die personenbezogenen Daten routinemäßig und entsprechend den gesetzlichen Vorschriften gesperrt oder gelöscht.

Serverstandort und Datentransfer

Die Server von Botpress befinden sich in den USA. Die Übermittlung personenbezogener Daten in dieses Drittland erfolgt auf Grundlage von EU-Standardvertragsklauseln nach Art. 46 Abs. 2 lit. c DSGVO sowie zusätzlichen technischen und organisatorischen Maßnahmen zum Schutz Ihrer Daten gemäß den Anforderungen des EuGH-Urteils "Schrems II".

Botpress Inc. ist nach dem EU-US Data Privacy Framework, dem UK-US Data Privacy Framework und dem Swiss-US Data Privacy Framework zertifiziert. Wir weisen jedoch darauf hin, dass trotz dieser Zertifizierung und der implementierten Schutzmaßnahmen bei Datenübermittlungen in die USA ein Risiko des Zugriffs durch US-Behörden besteht, gegen das möglicherweise kein wirksamer Rechtsschutz gewährleistet werden kann. Mit der Einwilligung zur Datenverarbeitung durch den Chatbot stimmen Sie auch dieser Datenübermittlung zu.

Sicherheitsmaßnahmen

Botpress implementiert und unterhält angemessene technische und organisatorische Maßnahmen zum Schutz Ihrer personenbezogenen Daten. Dazu gehören unter anderem:

Zugangskontrolle und Authentifizierungssysteme,
Verschlüsselung von Datenübertragungen (SSL/TLS),
Netzwerksicherheitsarchitektur mit Firewalls und Systemen zur Eindringungserkennung,
Schwachstellenmanagement und regelmäßige Sicherheitsaudits,
Datensicherungs- und Wiederherstellungssysteme.

Eine detaillierte Beschreibung der Sicherheitsmaßnahmen kann der Vereinbarung zur Auftragsverarbeitung von Botpress entnommen werden.

Botpress als Auftragsverarbeiter

Bei der Verarbeitung von Gesprächsdaten handelt Botpress als Auftragsverarbeiter in unserem Namen. Botpress verarbeitet diese Daten ausschließlich zu dem Zweck, den Chatbot-Service zu erbringen und nicht für eigene Zwecke wie Analytics, Algorithmus-Verbesserungen oder Training von Modellen. Nähere Informationen dazu befinden sich in der Datenschutzerklärung von Botpress.

Ihre Rechte

Sie haben das Recht, Ihre erteilte Einwilligung jederzeit zu widerrufen. Der Widerruf wirkt für die Zukunft. Darüber hinaus stehen Ihnen die allgemeinen Betroffenenrechte zu (Auskunft, Berichtigung, Löschung, Einschränkung der Verarbeitung, Datenübertragbarkeit, Beschwerde bei einer Aufsichtsbehörde).

Für die Ausübung Ihrer Rechte oder bei Fragen zur Datenverarbeitung durch unseren Chatbot wenden Sie sich bitte an:

Jokey Holding GmbH & Co. KG
August-Mittelsten-Scheid-Str. 23
51688 Wipperfürth

Telefon: +49(0)2261/ 544 – 1349
E-Mail: datenschutz@jokey.com

Widerruf Ihrer Einwilligung zur Chatbot-Datenverarbeitung

Sie können Ihre erteilte Einwilligung zur Verarbeitung Ihrer Daten im Rahmen unseres Chatbots jederzeit widerrufen. Der Widerruf gilt ab dem Zeitpunkt seiner Erklärung für die zukünftige Verarbeitung.

Für bereits verarbeitete Daten aus vergangenen Chatverläufen bleibt die Rechtmäßigkeit der Verarbeitung auf Grundlage Ihrer bisherigen Einwilligung unberührt. Sollten Sie wünschen, dass auch diese bereits gespeicherten Daten gelöscht werden, kontaktieren Sie uns bitte unter datenschutz@jokey.com mit dem Betreff “Löschung Chatbot-Daten".

Um Ihren Widerruf auszuüben, nutzen Sie bitte den folgenden Button, um die Chatbot-Einstellungen erneut zu öffnen: